vasst

Data Deletion Instructions

Last updated: March 15, 2025

At VASST, we respect your right to control your data. This page provides step-by-step instructions for permanently deleting your organization's data from our communication platforms and services. Please read these instructions carefully before proceeding, as data deletion is irreversible.

Important Warning

Data deletion is permanent and irreversible. Once deleted, your data cannot be recovered. Please ensure you have exported any important data before proceeding.

Prerequisites

Before you can request data deletion, you must meet the following requirements:

  • Organization Super Admin Access: Only organization super administrators can initiate data deletion requests. If you are not a super admin, please contact your organization's super admin to perform this action.
  • No Pending Payments: All outstanding invoices must be paid and there should be no pending payment disputes. Active subscriptions must be cancelled before requesting data deletion.
  • Account Settlement: Ensure all business matters are resolved, including any ongoing support tickets or custom development projects.
  • Data Export: Download any data you wish to retain, including conversation history, analytics reports, and custom software configurations.

Step-by-Step Deletion Process

Step 1: Access Your Account Settings

  1. Log in to your VASST account as the organization super admin
  2. Navigate to Organization Settings from the main dashboard
  3. Select Account Management from the settings menu

Step 2: Verify Prerequisites

  1. Check the Billing & Payments section to ensure no outstanding payments
  2. Review and cancel any active subscriptions in Subscription Management
  3. Resolve any open support tickets in Support Center
  4. Complete any ongoing custom development projects

Step 3: Export Your Data (Optional but Recommended)

  1. Go to Data Export in your account settings
  2. Select the data types you want to export
  3. Click Request Export and wait for the download link
  4. Download and securely store your exported data

Step 4: Deactivate Organization

  1. In Account Management, locate the Organization Deactivation section
  2. Click Deactivate Organization
  3. Review the deactivation checklist and confirm all items are completed
  4. Enter your account password to confirm deactivation
  5. Your organization will be immediately deactivated and services will stop

Step 5: Request Permanent Data Deletion

  1. After deactivation, navigate to Data Deletion Request
  2. Read and acknowledge the permanent deletion warning
  3. Select the data categories to be permanently deleted
  4. Type "PERMANENTLY DELETE MY DATA" in the confirmation field
  5. Click Submit Deletion Request

Deletion Timeline

30-Day Grace Period

After submitting your deletion request, your data will be marked for deletion but not immediately removed. You have 30 days to cancel the deletion request if you change your mind. After 30 days, all data will be permanently deleted and cannot be recovered.

Alternative Method: Email Request

If you cannot access your account, you can request data deletion by email:

Send an email to: hello@vasst.id

Include the following information:

  • Organization name and ID
  • Super admin email address
  • Confirmation that all payments are settled
  • Statement: "I request permanent deletion of all data associated with my organization"

Contact Support

If you have questions about the data deletion process, please contact us:

Email: hello@vasst.id

Response Time: We typically respond within 24 hours for deletion-related inquiries.